Downgrade Fibre - 40mb Premium to 20mb Home Debacle

<p>I attempted downgrading on the Client Zone, only to be presented with a pending submission.<br /> <br /> Contacted Accounts and Support departments, with the support departments sending my complaint to their developers with no response.</p> <p>I am not paying for a 40mb Premium Product when all I want is a 20mb Home product, you have <br /> had more than enough time to resolve this issue!</p>