DOUBLE DEBIT ORDER AND PATHETIC SERVICE!!

dissatisfied with Afrihosts service!

I have been having problems from day one where I completed an application for Fibre to be installed.

On application form I clearly gave date of when debit order should go through yet Afrihost proceeded with a debit order without notifying me.

There was no funds available in my account at the time so the debit order could not go through and I had to incur the costs of the bank charges due to negligence from Afrihost.

Furthermore I was told that a technician would call me to arrange installation at my premises which was not done.

Between Afrihost and Vumatel I had to phone and follow up a number of times regarding an installation date only to be told that a technician would call me.

I spent R 250.00 of my own airtime to do this because of Afrihost. No one seems to know what they are doing.

After much trouble and wasting of my time a technician called to do the installation.

I still was not connected due to some technical problem as I was told that someone else was registered previously so the fiber could not be activated.

Due to all the negligence from Afrihost I had to make a manual payment for the installation fee and monthly fibre fee in the month the fibre was activated.

Now I see this month in May my account has been debited twice by Afrihost!

What is going on???

If I ask my bank to do a reversal I will have to pay bank charges!

Please can you transfer my money back immediately?

Afrihost has costed me and put me the client in great inconveniences.

I am so unhappy with their service and I feel like using a different service provider who can actually get simple things done.

If you still want me to remain your loyal customer please transfer my money back into my account and start re looking at your service or else I will support a provider who actually wants business!

I received such great service from my previous service provider, I never had any issues.

Please sort this out now or else I am going to Hello Peter!

I received a reply saying that they have spoken to management to transfer the money that they have debited.

Still not resolved! Sadly they have run away with my money.