FS
Francois S

1 reviews | Active since Mar 2009

11 Mar 2015, 11:31

Double Billing Me for three months. No Response

I spoke to my bank about debits coming off my account. And my bank has advised me that the debits are from the same company. I then phoned Afrihost to enquire about this. I was informed to send them bank statements which I did. I then get a reply back from them two days later that the want statements with the banks letterhead. I am not going to send you three months full statements of what is happening with my finances for four 6 debits. I then tried to phone them to get different options they put me through too the floor supervisor who was on the phone and does not even have the decency to phone me back. Afriihost does not want to sort out my problem but the have no issue *****ing my money, If I get no phone call from anybody at Afrihost today I will be taking this to my laywers as I am sure this is against the consumer protection act. Be warned!!! I am now tired of this **** poor service.

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Replies (1)
Afrihost.com
Afrihost.com's reply11 Mar 2015, 12:38
Official
Hello f5m17,

We apologise for the problems you have had and any confusion regarding your account.

Our team has reviewed your account and we are not affiliated with the other company reflected on your statement. We have correctly debited your account for your services for January, February and March.

Our team will try to contact you again, so they can answer any questions you may still have.

Regards
The Afrihost Team