Double Billing (Debit Order)

I have been using Afrihost.com for sometime now without an issue. But recently I have been debited ********ly. When I called the 'Accounts' department the 1st person I spoke to named Lesedi was *********** and told me that he was not authorized to deal with such queries. I called back and was assisted my Lee-Anne B who assisted me swiftly with the ******** debit that went through this month and confirmed it would be refunded into my account within 48 hours.

I decided to go investigate my bank account activity for debits made by Afrihost and realized that I was being debited ********ly since March. I then called back and was assisted by Richard who then indeed confirmed the ******** debits and stated that they (Afrihost.com) credited my account with them. What confuses me is why I was not notified about these credit notes that they did like they usually do to which he (Richard) apologized and said that they would send me the statements. This apology of his to me show and confirms that they are admitting to *****ing my money and returning it in a form of credit. Before I could tell him that I want my money refunded my phone got cut and this is after I just brought R150 airtime. They did not even bother to call me back even though he (Richard) heard that I am not happy at all.

I have been with Afrihost.com for a long time now and have spent so much money on them let alone referred plenty of people to them but right now I am thinking of taking my business else. Not that it will make any difference to them but to me at least I know that I will have peace of mind with a new service provider.

I want all my money back. I wont all myself to be ****** like this.