MM
Monica M
1 reviews | Active since Jun 2015
02 Jun 2015, 21:44
Double billing
I have cancelled my internet account and my entire profile. I have cancelled it Beginning of April via the website. The end of April it went off again. I then cancelled it again via email and telephonically. The end of May the payment went off again. When I phoned the accounts dept. They say its for the Line. I am already paying for the line with another serviCe Provider. How many times must I still cancell the account? These people keep on billing me for things I do not want or use. Is this how they make money by just billing and billing every month. Even after you have cancelled numerous times.<br> I will never recommend Afrihost to anyone.
Helpful (0)
Replies (1)0
Replies (1)
Afrihost.com's replyOfficial
03 Jun 2015, 09:48Hello MufasaMufasa,
Sorry to hear about the poor experience you've seen here with us, not great to hear at all :( As we discussed over the phone, we're happy to keep the DSL rental active with us - we'll just need to double check your Telkom bill to see that billing is all in order.
If you could mail this through to *** please?
Should you wish to cancel the line with us and move it over to your new provider, you can do so via ClientZone, this will cease billing from our end. Just to note, that Telkom will always bill you, but for your voice portion only.
Regards.
The Afrihost team.
Sorry to hear about the poor experience you've seen here with us, not great to hear at all :( As we discussed over the phone, we're happy to keep the DSL rental active with us - we'll just need to double check your Telkom bill to see that billing is all in order.
If you could mail this through to *** please?
Should you wish to cancel the line with us and move it over to your new provider, you can do so via ClientZone, this will cease billing from our end. Just to note, that Telkom will always bill you, but for your voice portion only.
Regards.
The Afrihost team.
Best regards,
Afrihost.com's reply03 Jun 2015, 09:48
Official
Hello MufasaMufasa,
Sorry to hear about the poor experience you've seen here with us, not great to hear at all :( As we discussed over the phone, we're happy to keep the DSL rental active with us - we'll just need to double check your Telkom bill to see that billing is all in order.
If you could mail this through to *** please?
Should you wish to cancel the line with us and move it over to your new provider, you can do so via ClientZone, this will cease billing from our end. Just to note, that Telkom will always bill you, but for your voice portion only.
Regards.
The Afrihost team.
Sorry to hear about the poor experience you've seen here with us, not great to hear at all :( As we discussed over the phone, we're happy to keep the DSL rental active with us - we'll just need to double check your Telkom bill to see that billing is all in order.
If you could mail this through to *** please?
Should you wish to cancel the line with us and move it over to your new provider, you can do so via ClientZone, this will cease billing from our end. Just to note, that Telkom will always bill you, but for your voice portion only.
Regards.
The Afrihost team.
Best regards,