DONT USE AFRIHOST FOR FIBRE or anything

I ordered fibre through Afrihost knowing that I've have fibre in my complex as the fibre box is on my wall and my neighbour has open serve fibre . Afrihost where very quick to send the router but then after 5 weeks with no clue as to when im getting my fibre I phoned only to find 31 minute wait time when you call, live chat never works , emails never get responded to and if they do it takes two to three days and even then they don't answer the question you've asked then finally got a hold of somebody for them to tell me there is no fibre in my area I then said to there is fibre in my complex and after phoning MWEB they have got that there is fibre in my complex and that they can put it in straight away I then contacted Afrihost via email asking what the procedure was to cancel I was then told that I I must send back the router but for my account which I said is not fair as I am not cancelling because I want to it's because Afrihost can't provide me with the service and MWEB can they sent an email back saying that I must book the courier and they will credit my account. I then booked the courier and the courier picked it up , I was charged R99 for The Courier and when I emailed to find out why the credit has not been given , I was then told that I am responsible for the courier I then forwarded the email I got with support saying they will credit once I book the courier and asking for a manager to please contact me as you can never get a hold of a manager when you phone and still to this date which is 4 days later they have completely ignored my email DO not go through Afrihost they don't have the infrastructure and they will then charge you if you cancel rather go MWEB. I ordered though mweb and 3 days later had open serve calling me to install the fibre