DON’T USE AFRIHOST!

Item: Afrihost.com
Rating: 1
Author: Vanessa S

I wish I could give a zero star rating because 1 star would imply I got some sort of service when in fact I got nothing. I also wish I had come to Hello Peter before changing from my previous ISP to Afrihost - I would have seen the complaints & found an alternative! It’s the 9th of Nov & we have been sitting without any internet connectivity since the 1st. We work from home & have incurred huge costs buying Vodacom data. It’s pointless going into how/why etc. Just DON’T do business with Afrihost! You’ll age by 100 years in the process & may even have a stroke! Today I will be cancelling my order with them & moving to another ISP & this is before they’ve even rendered any type of actual working internet service! It’s embarrassing that they are even operating.

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Vanessa S's updateReviewer Update

10 Nov 2021, 11:10

I’m writing this just an hour after I posted this. The CEO of AFRIHOST got a brilliant technician, Victor, to call me. It took him 10min to help me configure the correct settings on both his end and mine. This is all I needed from the many customer care agents I spoke to but I suspect they don’t have the technical know-how that Victor clearly has. My advice to AFRIHOST, get your customer care consultants more training! They are all very friendly and helpful but without the technical knowledge to back them, they are of limited use to some customers like myself when in the initial set-up phase.

Vanessa S's update10 Nov 2021, 11:10

Reviewer Update