1 reviews | Active since Feb 2010
Dont trust Afrihost with your email history data
I send emails and generate reports on EximStat data which consists of 90 days or more of history.<br> In March 2015 they extracted the history correctly giving me 3 months of history to compile and evaluate.<br> I requested in Mid July 2015 for a similar request and all they give me is a day or two of data.<br> <br> Then when I ask if the database to be available in my Cpanel in PHPadmin, they give me a database dump which I as a customer, have to figure out how to make this data dump visible to me.<br> <br> <br> On a few emails I requested confirmation on whether my history were intact because 2 or more support people gave me incorrect history spanning only a day or two. None of them has since confirmed this.<br> <br> By Afrihost dropping my history or loosing my email data in Eximstats database means I am unable to report to my clients on what happened with the emails sent. <br> <br> If my clients claims money from me failing to deliver reports, should Afrihost be held responsible?<br> <br> All I needed was the SMTP.csv, DEFERS.csv, FAILED.csv and SENDS.csv. to a total of +-50MB of data.<br> Now they can only give me data of about 1.5MB.<br> <br> AFRIHOST staff are *********** or spiteful or deliberate in loosing my data.<br>
We are sorry to hear about your poor experience. Unfortunately, we have tried to contact you directly, but were unsuccessful.
We have investigated your issue further and we have been told that you are currently in the care of one of our server admin managers and you will be assisted until resolution.
Please feel free to contact us on *** if you require any further information or assistance.
Have a wonderful day.
Regards,
The Afrihost Team
We are sorry to hear about your poor experience. Unfortunately, we have tried to contact you directly, but were unsuccessful.
We have investigated your issue further and we have been told that you are currently in the care of one of our server admin managers and you will be assisted until resolution.
Please feel free to contact us on *** if you require any further information or assistance.
Have a wonderful day.
Regards,
The Afrihost Team
