1 reviews | Active since Mar 2009
Dont trust Afrihost. Don't deliver what is promise
Afrihost Misrepresentation of service: At the end of March 2015 I queried if my current afrihost sim supported LTE/4G. On 4 April you said it would take up to 48 hours to activate LTE on my existing SIM. I believed you. Yet 4,176 hours later (That's 174 days OR 6 months later) I go and buy another LTE router only to find out that you are not providing me with and LTE service but just plain old 3G. <br> <br> I send your support centre an email showing how poorly your sim compares with your competitor... Same carrier (MTN) ~ your sim only works 3G and the other provides a perfect 4G service... same location, same modem. You **** to me for 174 days and when I point this out you provide a \stupid"reply that suggests I test it in another location. If I don't get an LTE service from you but do from your competitor you expect me to move my house ... Silly me ... <br> <br> Anyway"
Thanks for taking our call earlier, very sorry that it's taking this long to have this fixed up.
As discussed, the initial SIM we sent you is not compatible with LTE - however we'll happily send you a replacement that will be capable of LTE throughput. We've sent you a mail to confirm the details.
Regards
The Afrihost team
Thanks for taking our call earlier, very sorry that it's taking this long to have this fixed up.
As discussed, the initial SIM we sent you is not compatible with LTE - however we'll happily send you a replacement that will be capable of LTE throughput. We've sent you a mail to confirm the details.
Regards
The Afrihost team
