Don't go with Afrihost. Their customer service level is disgustingly poor!!!

I had a loss of signal on my fibre 2 months ago and I called Afrihost to log the call. I clearly advised the consultant which light was flashing red, it was the LOS light which means there is a loss of signal on the fibre in the ground. Nevertheless knowing all this, the consultant still made me do the ridiculous testing etc to make sure my troubleshooting will or will not work. He eventually said he will log the call with Vuma who the fibre is through. Upon sending follow up emails, no one from Afrihost rep****. Eventually I called Vuma in the next day only to find out that he had not logged the call with them. I pay Afrihost these fees so that means I should be logging calls i guess... i ended up logging my own call with vuma and had them attend to it in no time. Absolutely useless service by Afrihost. I then called Afrihost to complain and asked to speak to a supervisor. I held on for 25 minutes and the call disconnected. I made numerous calls thereafter to complain about the consultant not logging the call and was guaranteed by the consultants at all times that a supervisor will contact me. I even received emails from a consultant promising me the supervisor will call. Two months or so later still no call.. GREAT CUSTOMER SERVICE! NOT!!!!!