Dont get caught out by this company - NO support & useless call centre.

I had a good experience finalizing my Fibre-line order with the Sales Staff. On the sales component, they are professional and know the product very well.

Now wait till you need assistance to get connected, nobody seems to know the product they have sold you.

About 4 weeks ago, i ordered a 10mg fibre line. 2 days later i received confirmation of successful application after a penny test was done to my Bank account.

2 days thereafter - i received my modem via courier. (Great stuff)

4 weeks later - still no connectivity. Call center agents says it is Open Serves responsibility.

When i call Open Serve and hold on 4 hours and get sent from pillar to post, they eventually say it must be chased up with Afrihost.

Upon chasing up with Airhost, their agents cannot understand a very complex enquiry "Like escalating the order request to a Open serve technician to come out and connect my fibre line at home. Instead they say they do not understand the query and cannot assist and i should call Telkom (Open Serve)

This is the type of service you can expect from Afrihost.

Once the sale is done, you are in for a nightmare. (Without any internet connection what so ever)

Anyways, now we sit with a modem from Afrihost. Non of the staff can comprehend or assist in getting me connected.

What a complete waste of time and energy.

Probably going to be billed with a heavy fee for absolute no support or assistance to get connected.

Please people - don't get caught.