Don't fall for the Afrihost ****

Horrible experience. We chose Afrihost as our ISP for fibre. We were notified that fibre was available in November and that installation should take about 4 weeks*.

It is now February and still nothing. No communication. No updates. Nothing. Any feedback you need, you as the customer should constantly waste time to follow-up just to hear the same message that the order is being processed and that a Technician should phone you shortly. That's all. Great stuff. I actually would have been okay, if they could just provide some form of a status report every month to let us know how far it is. Even if there are delays, that's fine. Really. Be honest. To sit and wait in the dark is frustrating.

Why did they even bother to notify us that fibre is available? I understand that the infrastructure takes time, but why lie and say it is available when it isn't??

You should just sit in the dark and wait while Afrihost doesn't deliver. The customer is being held hostage because when you cancel, WHAM! You are hit with a cancellation fee.

So I guess that is their game. Just tell everyone that fibre is available and claim the cancellation fees. Clever. *********, but clever.