1 reviews | Active since Jul 2018
Don't expect customer satisfaction nor pure internet joy. What a joke of a company.
Dismal would be an understatement here I'm afraid. From what was once in its emerging days a company that cared for its consumer to a now shocking provider that expects you to do 98 percent of the follow up work and is extremely difficult to get hold of. If you are signing up do yourself a favor and move on to the next provider quickly. On your numerous follow ups expect an average hold time of 30 to 50 minutes, once chatting to a consultant expect additional hold times of another 20 to 30 minutes after advising of your issue. If for some reason you get connected don't assume the consultant will extend you any courtesy of a call back. Pick up the phone and spend another half of your day getting in touch. I wish I was exaggerating here but unfortunately I am not. After everything is said and done it took 10 business days for someone there to do what shouldn't take more than 10 minutes and that was... Place an order. After having had my installation done by Vumatel yesterday my service lasted for roughly 18 hours and guess what..... No internet..... What a joke. I'm told a call will now be logged with Vumatel for a tech to come through and advise further. Estimated turnaround time 3 business days. No further questions answered by Afrihost consultant such as, does one need to be on site or any other pertinent questions. You may now rate their service. What service????
