DON'T DO BUSINESS. disgusting service

Been subcribed in December they had installed a different customers line in my home a horrible mess, took 3 weeks to be resloved. We suppose to pay R19 for the first two month due to the mess up in MID Dec I Paid 399. second month there was no invoice I had to queries about the payment before the line was suspended and was billed 210rand due to the previous months mess up. On the 02/02/2023 there was no new invoice to make a payment too. How ever a payment of 210Rand went off. and the easy pay system they use does not work. and no other option to make payment we request a call back from the suppose line we where speaking to an female agent and advising her on the querie but the line drop. few mins later we get a sms to say our line is pending cancellation. we requested a call back and spoke to 3 other agents who and provided a payment link which i used to make a payment of 399 on top off the 210rand will is in credit for Feb and will Take 14 working days to refund. AND MY LINE IS STILL F@CKED THANKS, I REQUESTED YET ANOTHER CALL TODAY SPOKE TO SANDILE WHO ADVISED ME THAT I MADE A PAYMENT INTO THE WRONG ACCOUNT FOR THE VUMA LINE AND THEY WILL NEED TO ESCALATED THE FIBRE LINE TO TRANSFER THE FUNDS FROM ONE ACCOUNT INTO THE OTHER ACCOUNT WHICH IS OUT OF THIER CONTROL. WHY DID THE AGENTS THAT I SPOKE TO SEND ME A PAYMENT LINK FOR THE WRONG ACCOUNT. NOW I SUFFER BECAUSE OF THEM. ITS 6DAYS WITH OUT INTERNET WILL THEY REMOVE IT FROM MY NEXT BILLING WHAT IS THE RESOLUTION FOR ME USING MOBILE DATA WORKING FROM HOME. each time a agents calls you there is no notes of your last conversation with them each new agent get more and more confused.