Dont care attitude. Bad Service and faulty routers

I bought Afrihost service on the 20th of Feb. Almost 2 weeks ago.

Once I received my router on Wednesday 27th of February It as not working and I called in and spoke to Katlego Makou on extension #1523.

I begged for it to be fixed ASAP as it had already been a week since I ordered and could not connect.

He told me that my router would be replaced and I would be connected this week. It is now 5 days later and I still have my faulty router and no feedback from you guys despite begging for it to be fixed as I run a business from home. Ive used over 20 gigs Cell c data because since then.

I logged a request again today (4th of March( and someone called Suprise called me, I asked if he could help me and he said that Afrihost is not focussed on collections and there is nothing he could do but escalate. I asked him for his routing number, surname or anything so I could have a reference to the call so im not speaking to different people every time and could get it sooner. He refused.