Don't Trust Afrihost

I had No Service fault from 06 July to 12 Aug and only work for a week and dead again from !9 Aug on my line that Afrihost was managing. Contacted them about the problem because they deducted the full amount for July and Aug. I was told that i will get a refund once problem has been resolved.So after the second no servire telkom said are not going to fix the line again and than contacted afirihost about my refund, they give me credit note of R567.30 and asked for my banking details. Then after 2 week of waiting for my refund, contacted them again and told now i am arrears (R328 ) and they now only going to refund a R238.30 (Not even 1 month ). They cannot even answer your tickets properly you have to explain every thing over again ( also don't red previous tickets ).Very bad customer service, sometimes takes 5 days to get a reply.