Don't promise what you can't do

So, I signed up for DSL Line Management from Afrihost, with the promise from them that they will deal with Telkom for everything with regards to my ADSL. I already had a physical copper line at home with a home phone, Afrihost was to log with Telkom a new ADSL line for me and the migration. Well, after 30 days my ADSL started working, but in clientzone I saw the red dot next to the line. An agent assured me that it fine and the line will be with them shortly. Three weeks later I started having trouble with my ADSL, I phoned them and to my surprise they said they do not manage my line, Telkom does. The agent even told me that it must have been my fault for filling in the online form incorrectly. REALLY!!! The online form....<br> <br> In anyway, now I am stuck with waiting on hold for hours to deal directly with Telkom's mediocrity... Afrihost, don't promise what you can't do....