Does not want to refund Money

I AM DIAPPOINTED WITH THEIR LEVEL OF SERVICE, IT IS PATHETIC, KNOWING I AM NOW HAVING TO SPEND MY TIME RUNNING AFTER MY MONEY THAT THEY DO NOT WANT TO REFUND. Their accounts department is rather *********** , with each of them giving me different answers as if to say they do not know what is going on or what they are doing , or whether they are trying to just be ******* and not refund my money , which is not even a small amount. Their accounts supervisor Wendy Noble is on leave and apparently there is no one to relieve her, which says a lot about this company and their services. They should have the decency to refund the money especially because the money was erroneously transferred to them. Even when they do respond to my emails they are not being direct. At this rate you will be losing cliental. No one has free money to give away any more, people have bills to pay etc, by Afrihost withholding money that is not due to them is rather unfair an unacceptable and causes undue issues and situations. My account with Afrihost is always up to date, currently in a credit for 10 times the monthly fibre installment of R700. Sort this out before leaving me no choice but to take this further legally.