Does Ethics, fair trade, legality, legal compliance and customer service matter to Afrihost

In 2018, I advised Afrihost that I closed the bank account that I had provided them with. The officils in the accounts department refused to stop using this account. After it happened several times, I escalated the matter to the General Manager whom I was advised that she reports to the CEO and major shareholder of the company. She also refused to remove this closed account from the Afrihost records.

In April 2020, I paid the hosting fees directly into their bank account and agreed with the bank which I pay this amount into to send an email to advise Afrihost that the payment has been effected, which that bank did. However, to my surprise, Afrihost processing debit orders on the account which I advised them in 2018 that it was closed.

To apply double jeopardy, every month regardless of the fact that the payment has been effected and notification of the payment having been sent to Afrihost, Afrihost officials load charges for the unpaid debit orders passed unto a closed account which I notified them of three year ago.

In addition, they send me notification that they are suspending my website even after calling them and providing them (in writing) with the dates the payments were effected.

I have been requesting that this matter be escalated but in May 2020, when I requested an escalation to either the CFO or CEO, I was told to take my website to another hosting company instead. Under the circumstances, I found it difficult to provide a rating for one of the Afrihost employee sent to me by their system as I sincerely question the ethical fabric of the organisation.

From the foregoing, the following questions arise: (1) Is Afrihost practising fair business trade; (2) Does Afrihost even if they do not have an ethics policy think that these actions are *********; (3) Is it not a violation/breach of the Protection of Personal Information (PoPI) Act for Afrihost to totally refuse to remove a record from their system after they have been expressly advised that the information is no longer valid?; (4) Is it legal for Afrihost to process a debit order on a bank account that its officials were notified three years ago and have been reminded repeatedly that the account they are raising debit orders on was closed?