Does anyone actually work at Afrihost?

We got our Rain Wi-Fi through Afrihost about 3 weeks ago. We have sent 3 requests for help and assistance to them through email, we have not heard anything back. We have requested a booster or more information on a booster twice, we have not heard anything back for them. We tried the WhatsApp client service thing. They told us to email Afrihost, that was when they had someone available to chat, I have tried several times again using this so called amazing customer service tool and no one is available. We have tried calling only to be answered by a voice message system telling us all the ways we can get hold of Afrihost without actually being able to contact anyone. The customer service is an absolute joke. Our Wi-Fi is not working at all. In fact most days it doesn't. We have had to factory reset the device almost on a daily and that's no longer working either. No one can tell us how to fix this or is actually wanting to help us or even want more business as we have asked for boosters in an attempt to see if that is the problem. This is not what we signed up for. Throwing money at a company who says... Just plug and play. PLAY WHAT? TWIDELING OUR THUMBS WAITING FOR THE WHEEL OF DEATH ON OUR TV TO DO SOMETHING OTHER THAN GO AROUND AND AROUND ? WHAT AN ABSOLUTE JOKE.