DO NOT USE SERVICES FROM AFRIHOST IF YOU VALUE YOUR MONEY

This company is only concerned about billings and money. I have used their wireless network for over a year and recently moved to an area with fibre available. I intended to switch to their fibre network but the way they have handled my request for cancellation, i am going to be using a different company. I have over 400GB currently on my account which 250GB of it would roll over to the coming month. I have asked to have my service cancelled and initially was advised that if i cancelled, my data will stay till the end of May. When i did the cancellation, their system informed me that all my data will expire on the 1st of May. How is this possible when this is data i already paid for. When the customer service representatives couldn't solve my problems, i asked to be passed to the manager. He repeated the same things and when he couldn't give me any valid reason(s) why i would loose my data, he referred me to their terms and conditions. I asked him to send me a copy of their terms and conditions and highlight where it is stipulated that i will loose my data if i cancelled my service. He never sent this email and never called me back. This is a **** and i am going to loose 250GB data paid for (over R1300). There has been no real effort to assist me and all the representatives and support team seems lost as to the actual reason am loosing my data. You should never subscribe to this service, try other providers.