DO NOT USE AFRIHOST

i used to recommend Afrihost but this time I'm really not happy.. i have been asking them to downgrade my fiber package for close to 4 months now but they continue to charge the initial amount, their accounts department keeps sending me accounts jargon i dont understand and keep debiting the initial amount , its starting to look like a ****, i cant ask for 3-4 months to downgrade something and every time i get stories, last time i was told its VUMA's fault they cant do it, I'm in a process of cancelling all my subsciptions with them, voip line, mobile line.. fiber line and domain. DO NOT USE THEM