DO NOT USE AFRIHOST!! ABSOLUTE ******!

Absolute terrible service. Complete ***** and *******. Subscribed to have fibre installed at my property after their website congratulated me on having fibre in my area. I ordered the router etc and then sat waiting to hear about when installation would take place. On their website it said 1 week so after waiting for 3 weeks I called to query. After several phone calls and several whatsapp chats with different advisors I was informed that my query had been escalated to their fibre department. I waited a further 5 days still with no proper response. Eventually after contacting them via whatsapp again I was informed that my area doesn't actually have fibre yet and fibre was still on pre-order. They were not able to tell me how long I would have to wait - therefore it could be months before I even have the fibre. As I have cancelled my adsl subscription in order to have fibre with Afrihost I would be without internet . I therefore asked Afrihost to cancel my subscription as they had not been honest from the start. I then received an email with an invoice of R999 for cancellation fees! I then contacted another consultant on whatsapp querying this and they then send me a copy of their terms and conditions setting out that they are allowed to charge a cancellation fee. This is ludicrous! How can they sell a product that actually isn't available but only inform the consumer after they have been falsely informed that fibre is in their area and then once subscription is confirmed then tell them that actually it isn't, but then charge a cancellation fee on top of that!? absolute appalling service and total ******!