Do not trust what you see on the Afrihost website

Before I initialised an account, I checked with the contact centre person whether package upgrades would be immediate. I was assured they were. This is also what it states on their Help Centre site. However, when I upgraded my package, I now have to wait 6 weeks for it to take effect. And there is nothing that Afrihost can do to fix it. They seem to have made changes without informing customers and acknowledge that the Help Centre site is outdated.