Do not fasten you seatbelt you going nowhere!!!!! - Afri-Ghost

I would like to warn prospective clients who are looking for connectivity. I subscribed to Afrihost to ensure I am able to work from home and have connectivity to the Web etc. The sales process was very efficient with my account being debited before the day was over and promise of line installation within 5 working days. I explained to the sales lady that it was important that I have connectivity for my work. She assured me that it would be done in the the agreed timeframe. I held off cancelling my current providers ASDL line paying extra to ensure that I have connectivity. I called in after the first "5" days passed enquiring that while my account was debited I still did not have connectivity and was advised that the was for the cost of the modem and the delivery fee which I am was happy to pay. I have since used the what App chat line - shame these guys actually cannot assist I think maybe strategy used to appease clients and boast a service that will refer you to call in for further assistance. The consultant logged a call back for me which I did received. To my astonishment the agent requested me to log into the app and cancel with out even asking if the matter could be resolved. Being angry and frustrated I then asked to speak to a line manager and was promptly put on hold. I held one for 15 mins to be cut off ....... I find that this conduct is highly unprofessional to say the least. It is my opinion that this company will dodge you till they can knowing full well that they have promised the delivery of a service that they know full well will take longer that their agreed terms. They will Afri-Ghost you till they can.

The one star you have earned is for the the What App service consultants who bear the brunt of your poor business ethics.

Please can you cancel my cancel my contract and refund what is due to me. I do not think it would be ethical to charge me a collection or cancelation fee as you never actually provided any service accept false hope.

I have email the conversations as well as the what app chats to the email provided.

I can fully understand why you are not Claimed on HelloPeter.

Thank you kindly.

Mubin Ismail ***