DNATEL & Afrihost are bad!!!

I have such a disappointing experience with DNA tel & Afrihost. This is particularly with their infrastructure which I have been using for over a long time.

When I moved to my new place, I asked called them to connect me to the fiber as the estate uses them too.

The unit I moved to had a fibre link but the box was broken and the fibre thin wires were exposed. I reported this in July/August 2022. When requested DnaTel to come fix the fibre, I also requested that they connect me.

I was informed that someone will come, and no one came. However, I managed to connect myself, and have them activate the line.

The exposed fibre wire I reported to them was still not fixed. and They did not send a technician as promised.

On Friday to exposed wire which has been an inconvineined to my living space for a long time, broke. When I reported this, they sent a technician who said I need to pay R800 for this to be fixed.

The only issue is that when I reported the naked exposed wire, no one assisted us. Now they came and demanded money.

This is so bad.