DIY at Afrihost

I’m writing to warn others that are in need of service.

With Afrihost if there is a connection problem, even when it occurs throughout your complex, and you report it, it is your problem. They don't answer the phone and you receive emails to reboot and use your your laptop to perform tests on the line - YOURSELF.

In the last 18months I have had so many full weekends without fibre or internet I wish I could refer dates, only to he told - I must perform tests on the line - MYSELF.

So if you are up for weekends without access and self service, I recommend Afrihost.

Here is a typical response, after I have sent them the speed tests and told them that I have rebooted 3 times as instructed - ‘Since we are not really able to see what may be happening without some tests, please could you attempt to perform a direct connection test excluding the router using the following steps

• Make sure that all the lights are ON on the CPE/ONT device. If not, grab a snap of the device with its lights. 1. Disconnect the router from CPE/ ONT device and turn off the ONT device. 2. Wait about 10 - 20 minutes for the ONT’s internal cache to clear. 3. Reconnect the CPE/ONT’s power supply. 4. Turn off the firewall and connect your laptop directly to CPE/ONT device(exclude router from the connection) 5. Access the URL: https://login.afrihost.com and enter your contact number associated with clientzone.

Check if you are able to connect using this method. If yes, we suspect the issue is with the router. If not, then we can confirm as the issue is with the line. Awaiting your response.’ More tests I have to do myself...