Dissatisfaction with cancellation process

Transcript of my dissatisfaction with your cancellation process.

Boston. R has joined the chat. Boston. R (12:27:55) : Welcome to Afrihost LiveChat How are you Mark Mark (12:27:25) : I cancelled my service over a month ago but I see it is still active (Pending Cancellation)? Why is this the case? Boston. R (12:28:13) : I will take a look now for you Mark (12:28:02) : Telkom is saying you guys have not cancelled the ADSL portion which means they can't cancel my line. This is now costing me money!!! Boston. R (12:33:08) : You cancelled during our billing run so everything will only cancel at the end of this month as stated in our terms and conditions we need 30 days notice before cancellation Boston. R (12:33:42) : I have however asked that your line be moved back to Telkom by our lines departemnt then it takes 48 hours and then they will have the line again Mark (12:33:05) : I gave you 30 days from the end of December. I need this cancelled now please. I did my bit... Boston. R (12:33:51) : and you cancel everything with them Mark (12:33:31) : Not great service when I followed all your requirements. Mark (12:36:13) : Now I am happy that I'n doing the right thing by leaving Afrihost... Mark (12:36:21) : Good bye.