Dissapointed Customer :-(

So my line broke on Sunday(12 Juan 2025) due weather. I logged a call with Afrihost who logged it with Vuma who I suppose outsourced it to BritelinkMCT. So someone from BritelinkMCT contact me and said they would come out on Tuesday (14 Jan 2025). No one cam out and no one even called today. All Afrihost can do is escalate it but cannot actually do anything.

Yesterday

Dhesh, thanks for your patience!

My name is Sandy M and it'll be my pleasure to help you out today. i will send a follow up to vuma on the ticket for you so they can advise

Dhesh, thanks for your patience!

My name is Nkululeko X and it'll be my pleasure to help you out today.

Thanks for waiting, I will have to update the ticket ref ***8 and ask the team to assist with contacting you and coming as promised, once again my humble apologies for this, I will be with you in a moment.

Thanks for waiting, I have just updated the ticket ref and asked the team to contact you back and come to the premise and assist with the repair as they promised over the call that they will come. Once again my humble apologies for this, usually when they advise that they will come they come and assist with the line repair something may have came up.

Is there anything else I can assist you with?

Today Dhesh, thanks for your patience!

My name is Nkululeko X and it'll be my pleasure to help you out today.

Noted, kindly note that I will probe on the ticket in the meantime as we have requested the team to assist coming so that they can come as soon as there is an available technician, once again apologies for this, I will be with you in a moment

Thanks for waiting, I have just updated the ticket ref again and requested that the team assist with contacting you so they can come to the premises with the line repair.

On our end the line shows as down and this means that the line may be damaged that is why the team has to come physically to the premise for the line repair.

Dhesh, thanks for your patience!

My name is Ntsika X and it'll be my pleasure to help you out today.

I see your ticket was logged 3 days ago and there is still no feedback which is unacceptable so I will not escalate the ticket and request for feedback and the reason for the delayed issue resolve and I will also make my manager aware of the case so he can put pressure on this issue so the process can be expedited.

Please note that I have escalated the ticket and requested feedback and I have also escalate the case to my manager so he can overview and put pressure so it expedited.

Please note that I can keep an eye on the case and once there is feedback I will then send you an SMS as an update.

If that's fine with you. ***