Disrespectful Agent Lindokuhle M. And funds not being allocated to my account

Good day, I’ve logged tickets on the customer portal and nobody from Afrihost has gotten back to me.

I made payment for my wifi on the first of April on the EasyPay website, on the 6th of April my wifi was suspended. And i immediately made contact with Afrihost and EasyPay,

Easy pay has confirmed that the funds were stuck in there bank account and that they will settle the payment with the ISP. I have made contact with Afrihost and they confirmed no payment has been received.

Upon asking agent Lindokuhle M from Afrihost if I could get a contact number for Vuma where the query was escalated to this is the response i received “ Grant it is either you go to the retail store or capitec and do the payment now so services can be unsuspended , then ask for refund at the provier you used or you wait for vuma to respond if it does reflect on their end and uplift the services.

at this point i have done my best now we need to wait for vuma to confirm indeed money did reflect”

This is pathetic behaviour from an agent who can’t even provide me with contact details so that is matter is resolved