Disregard for customers

I received a call saying my debit order details needed to be updated, as another clients bank details appeared on my profile,and they in turn had reported that my bill being settled by this client an he reported it as *****. I called as I was concerned knowing that I uploaded my very own details in the beginning. I was freaked out i thought this is some ****,i called in relayed this and was told they would check who last contacted me and get back to me.My communication via email since Friday and Saturday was with Steven, we didn't resolve much as we kept missing each other on the phone. The Monday morning I receive an SMS (saying they ran into difficulties collecting my payment. Don't worry as long as you settle within 15days all will be well, check your inbox we've emailed you all info you need)Alarmed I immediately paid. then realised my service was off, I called the said I need to change the banking details on my client profile cos I have the other persons on mine. I rep**** I didn't put it there I won't change it. I'm off to the police to make an affidavit to support that I did not **********ly use some one else's bank details. She insists I have to as its the only way, I said delete profile and start over anyway a lot of back and forward between us. Livid I asked her in your right mind would you just remove info you didn't put in the first place. This is sensitive info, if u could mess with someone else's bank info I don't trust safety of mine. Asked me not to talk that way I was angry and had been speaking with my voice raised. I then cut the call. Several calls later requesting my service to be connected as I had paid. No result. I eventually receive a call from Michelle apologizing that the consultant had a few clients information which had been mixed up hence the other persons bank details on my profile. The only way to rectify so that my service would be connected is to change the details, I refused as I didn't want anyone turning around and accusing me of ***** later. She explained it wouldn't be so the error was on their part. So i she said she would do the change telephonically I agreed.

So my correct details uploaded in was promised reconnection. It took place only after a call and Bridgette found that after all the calls I made no one bothered to place the request for connection which she did and within minutes I was connected. Such bad attitudes at afrihost