Dismal communication on new installation

Dismal service support on new installation. This has been the most disappointing experience. In the space of three weeks I had two call backs. Every time you request a call back you get a message that you will be called in a window of time but no call. In addition one of the only call backs I did have was at 22:30 from a request that i send through that morning!!!

It was a very simple process to apply for Fibre but the follow up was atrocious. The average hold time was over 15mins but I have recorded over 58mins calls. I have tried being nice, rude, insistent, persistent but no angle has been taken seriously.

They apparently do not talk to the fibre installers either as i have had to phone them myself to find out if premise creation has been done on the address and what the progress was. To date there is still no progress!!

A combination of Afrihost and Vuma is a recipe for dreadful experience.

I see that there are no business replies on Hellopeter.... not really surprised!!

If i don't get something soon i think that i will have to just go with another provider. Will post if there are any miracles.