Dishonestly at its finest!

I have had good service from afrihost for the last two years till now! We had intermittent internet service for almost a week and because of the work from home situation I could not take any meetings in that time because my line would continually drop. There was a problem in the entire complex and regardless of how many calls we logged and emailed with the support team back and forth they continually told us everything was fine on their side instead of sending out a team to just have a look at what was going on. I got reassurance via email that I would be reimbursed for the days of down time we had and when it came down to it they refused to acknowledge that there was any issue with the line! As if we had all been logging faults for fun! Completely unacceptable, if you agree to something stand by that! The agent we dealt with was Mthobisi and regardless of how many calls I could show him I logged and messages from our complex group were everyone using afrihost was down, they refused to acknowledge there was a problem.