Disgusting Treatment towards a Customer of 5 years

I have been a client of Afrihost for 5 years now (I started in 2013, and then in 2016 I transferred my account to my ex-husband's name and took out a new package - my current one).

I have always made payment towards my account.

Unfortunately, my fiance was retrenched in December 2017, and since then we have been struggling to make payments to all our commitments on time. The debit orders bounced, however I still made payment within the given time frame to settle the arrears.

In February I was sent a very rude email by Afrihost, threatening to terminate my services. I was shocked and utterly disgusted, that they could treat an existing customer of 5 years in that manner!

Later in the month I used the Clientzone to convey my disgust at the email I received. One of your consultants said they would get the accounts department to contact me. No one contacted me.

At the end of February, I added my fiance's bank card details onto Clientzone, hoping that they will try deduct money from his card in order to settle my account for March. However, the debit order went off on my account instead, and of course bounced as I knew it would.

On the 2nd of March, I sent an email to Gian of Afrihost, as well as the accounts department, advising them that that the debit order went off on my account and that it had bounced. It needs to go off on my fiance's bank card. I also explained the retrenchment situation to them. No one bothered responding to my email.

On the 2nd of March, just past 2, I phoned Afrihost and I spoke to Samantha, the supervisor in the accounts department. I explained the situation to her, and told her that I am disgusted that they are ignoring my correspondence, considering I have been a loyal customer for so many years. She apologized, and also said she would email me the bank details so that I can pay via EFT. I agreed. Guess what? No email arrived.

This morning, I receive an email from Afrihost stating that they are terminating my services at the end of March.

HOW DO YOU CALL THIS CUSTOMER SERVICE???

Firstly, why are you ignoring my emails? Secondly, why wasn't the banking details emailed to me so that I can settle via EFT as arranged with Samantha??

I have always referred people to Afrihost, because I was happy with the service I was getting. However, now I regret having done that, as I now see that Afrihost is not loyal towards its customers, and actually doesn't care about its customers.

You should be ashamed! I really had expected better from a company whom I have been supporting for 5 years.

If you aren't willing to allow me to settle my arrears via EFT and continue with our relationship further instead of terminating it, then I will gladly find another company who wants my money.