Disgusting treatment from Afrihost

On Friday morning I logged a fault report with Afrihost. Basically when you log a call with Afrihost you get told that their turnaround time is between 48 hours and 72 hours, which is quite appalling in and of itself in the year 2020. My wifi was down from the evening of Thurs 6 August. I called them Friday morning and logged a fault report. Fault Report 45023. They have a whatsapp service whereby staff must be trained to feed you standard lines and keep apologising without actually giving you any service because they keep sticking you with the 72 hours *******. (Do not be fooled into thinking that their whatsapp service is the slightest attempt at customer service). Finally on Saturday 8 Aug at about 10:30 they called to say that Metrofibre was on their way to me. The technician "fixed" my wifi and then told me to give it 1 hour for the service to activate. It is now 8:55pm Saturday night and I still have no service meanwhile I have spent the day whatsapping their helpline. Basically you have to wait about 4 hours for someone to respond to your whatsapp and at the end of the day my wifi is still not working. I was given instructions on the whatsapp to activate my wifi myself. This did not work. No one follows up with your fault unless you call them all the time and their agents spend most of the time apologising....this has been a truly disgusting experience.