Disgusting service..no internet for 18 days and constant issues

Firstly I apply to change locations of my internet as I move

It takes them 18 days to process it and get it running. They just say they 3scekating it to frogfoot then frogfoot escalates it

The meanwhile I spend thousands in those 18 days on internet ...their response...Apologies No accountability

Now today my internet goes of..National outage.. Now tonight router issues

I make a request for help..get 1 reply and no assistance

The service is poor and frankly disgusting

Here is my current open ticket

[#KWS-***6]: ClientZone - Support Request : Fibre

They should review the ticket where no one rep**** to me for weeks