DISGUSTING SERVICE PROVIDED BY AFRIHOST

If there was a zero star we would choose that. We have had no connectivity for the past week. Several tickets have been lodged from Monday the 18th of August. Afrihost insists it is not their issue, lodged a ticket Vuma who came out to our property on 23rd of August, checked the line which they confirmed had no issues however changed the router just to make sure. They confirmed it is not a fault or problem on their side. Our family lives directly across from us and are not experiencing any issues. We want someone to actually pick up a phone and call us to explain what is going on. If Afrihost cannot provide an explanation and resolve this issue, they need to inform us for us to go ahead and cancel and get a new service provider! I work from home and to buy mobile data to get me through a working week and still honor the prescription to Afrihost is ridiculous. MANAGEMENT NEEDS TO INTERVENE. Various tickets lodged between 18/08/2025 - 23/08/2025 just regarding connectivity: CBJ-******087197 The WhatsApp contact centre is appalling, have don't care attitude staff and only good for logging tickets with no sufficient feedback or updates.