Disgusting service provided by Afrihost

Absolutely disgusting service received from Afrihost. On the 27th of November 2024, I placed an order via the Afrihost clientzone portal for a new Fibre line to be installed at my new premises. Payment was completed and notification was received that the line was active. On the 28th of November I went to to my new residence to check if all was in order however when I got there there was Fibre cable but no ONT box. I reported this to Afrihost via the WhatsApp channel and followed up many times on the 28th and they confirmed that this matter was escalated. I asked them to please mark as a matter of urgency as I will be moving into the new residence on the 29th of November. Once again they confirm that the matter had been escalated and a technician will be in contact. On the morning of the 29th I once again communicated via WhatsApp requesting an update as no technician had come to resolve the issue. I am literally begging Afrihost to please expedite the issue as I work from home and need a internet connection immediately Once again I was advised the matter has been escalated. I followed up numerous times on 29th and 30th of November as well as on the 01st of December but the same story Issue has been escalated. On Monday the 02nd of December I called Afrihost a couple of times and kept getting the same story They can only escalate the matter. Thereafter they say they need to cancel my first order and place a second order for ONT to be installed. I was fine with that and awaited confirmation. Thereafter they gave me the run around about payment allocation where the payment needs to transferred from the first order to the second order. On Tuesday the 4th of December, I spent 3 hours of my day making calls between Afrihost and Vumatel to get this rectified. Everytime I spoke to a consultant from Afrihost they said the issue is with Vuma and vice versa. I asked consultant at Afrihost multiple times to speak to a superior but was denied. I then got on the phone with Vuma and asked to speak to a manager. I was then tanaferred to Sibusiso who has been very helpful since, he has been doing everything he can to escalate the matter. However today is the 5th of December and I still don't have internet. Now I have to wait for scheduling and I don't know how long this may take. I was being proactive in trying to get internet connection prior to moving and here I am super stressed out becuase I am backlogged with job as I cannot work efficiently without a Fibre line. I spent more R1000 in the last couple of days on data so I can use my phone as a Hotspot yet my services with Afrihost are paid for. This is honestly the worst service I received from any service provide and I have been a client of Afrihost for many years. The Afrihost consultants are programmed and trained to say they escalated the matter. They are not helpful at all. They barely know what they doing and they are rude as well. They cannot do there jobs and expect the client to do it for them.