Disgusting Service | No resolution to Wifi connectivity issues

On Tuesday the 25th August TT connect had a fiber outage. Since then (7th September) we have had no connection or such poor connection that even WhatsApp messages cannot be sent. We have logged numerous calls with Afrihost whose standard response is to reboot and run speed tests. Between Afrihost and TT connect, no one can give me an answer as to why they cannot restore our connectivity. Each agent has the same standard response of rebooting and then saying they will come back to us when it hasn’t worked. However, we have received no follow-up and solution. We have logged tickets with no response, we have to follow-up and still there are no answers. We emailed a manager to try and find some solution of which no response was even received from that manager. I have reached my limit of patience and cannot believe that we have received such disgusting service from Afrihost and yet to receive a solution.