Disgusting service from both Afrihost and Vumatel

I had no internet connection for 5 days, and Afrihost refuses to refund me for that period. I had followed up every single day and each time I was told that the matter was "escalated". When I asked for a refund, they simply said they cannot refund me as the issue resulted over loadshedding. Yes, I may have been loadshedded (which is outside of my control by the way), but it was for 2 hours, not 5 DAYS. Will definitely be taking this up further. Load shedding is not a new thing, why have they not put measures in place to deal with this in a timely fashion, as opposed to 5 days?