Disgusting service from Afrihost

My name is Lauren, I've been a loyal customer with Afrihost for almost 2 years now, I recently cancelled my wifi as there data packages have changed and re-app**** for a similar package deal I had before.

My order was placed on the 05 March 2019, the courier guy was here to deliver and my address did not match my proof of address, therefore I contacted Afrihost and it was changed, I have spoken to numerous people at Afrihost such as Kwazi and Marius even the supervisor, they informed me that on there system my parcel was delivered and the ticket was closed, which is incorrect because up to today, 20 March 2019, I haven't received a single phone call regarding my status of my package and where the issue was resolved.