Disgusting service from Afrihost

I am at my wits end with Afrihost. After repeatedly sitting on the phone for 15 to 30 minutes at a time on hold, I get cut off!!!! After 2 weeks of no service, bar one day of shockingly poor wifi connection I decided to terminate my account. After finally strong through to call centre- the agent advised me to login to the client zone to terminate my account myself. All good and well- assuming I ACTUALLY HAD INTERNET TO DO SO!!!! I used my data on my cellphone to cancel my account. The salt on the wound however came this morning when was debited R2000 from my account. I did not authorize the debit order, and please explain what on earth I am paying R2000 for? For one day of **** internet and 2 weeks of fighting with the call center. I have spent over R300 on airtime trying to get through to the call centre and now this. The level of service is beyond disgusting. Afrihost is a disgrace of a device provider!