Disgusting service

Been without internet since last Thursday. Been following up every day because it is ny job to follow up when I log a fault. The error has been escalated to Vumatel but only after 72 hours. And then you must wait another 24 hours before you can escalate again. But if I miss my premium my service is suspended. Here I am on day 6. And neither Afrihost or Vumatel cares.