Disgusting Service

1 Star to get a review is a lie. So far from the 3 August to today 17 August, I've received no assistance even after calling, emailing, and whatsapping dozens of times. I keep getting asked by Afrhost to call vumatel to resolve and vumatel keeps closing tickets because they ask me to get Afrihost to resolve. Nobody has called me yet to give me a solution.

The issue is that I have placed an order for Fibre to be activated at my home. However, the power light in the CPE device keeps flashing and we were unable to connect. I was given an object number which belongs to someone else and I was asked to contact this person directly to ask them to cancel their account, which they actively use in their home( at a completely different address).

Even though this is highly ********* to be giving out the contact details of clients to random people to get the ISPs job done for them, this still has not resolved anything further. Vumatel keeps closing tickets without confirming with me, I only find out that they're not doing anything after calling the call centre everyday.

Afrhost has done nothing to help me or contact me to provide any support. I'll be calling to cancel this order placed and i want an immediate refund of all monies debited from my bank account, even though absolutely no effort has been made to honour the order i placed.