DISGUSTING SERVICE BY AFRIHOST AND OPENSERVE

On 8/5/2023 I communicated via the WhatsApp service with AFRIHOST advising them of my fiber line issue that was down since 6/5/2023. Went to the bathroom and the person closed the chat because I didn't respond immediately. Sent a new message a D was asked to do things with my rooter. As I was then already at work I was forced to contact them later that day again. After another Chat was started and did the checks they requested, was told that my ticket was still open and that technicians are working on it. A ticket has been logged with Openserve on my behalf and that Openserve will contact me. On 10/5/2023 i contacted Afrihost again and was told that according to Openserve the issue has been resolved. Which was an area outage that was resolved, not my line issue! On 11/5/2023 i spoke to yet another Afrihost consultant who said the ticket was still open and that it takes 24 to 48 hours for a response and that Openserve will contact me. On 15/5/2023.i contacted Afrihost again upon I was asked if Openserve contacted me to which I said NO. Upon investigating she found that the call was closed by Openserve for no reason. She escalated the call again and I was told Openserve will contact me. I received a call from Openserve on 15/5/2023 @ 9h00 saying that a technician will be dispatched the same day still! Which did not happen. On 16/5/2023 i sent an Email to Openserve as no o ə has attended to me. I was told that they couldn't get hold of me on 15/5. (which is not true) as I was clinging to my phone desperate for someone to Contact me. They therefore closed the call!!! I had to open ANOTHER new call and the EMS team has indicated that they will escalate to dispatch analysts and OPS Manager to have a technician attend to it urgently! W Yet i am still waiting. After 11 days with no internet connection which I am paying for. I am disgusted by the service of both AFRIHOST and OPENSERVE.