Disgusting service and accountability

on 14.03.2016 we received a notification that our domain name registration was due. A payment was done 14.03.2015 and a copy of the payment emailed to the accounts department at Afrihost. It took three days for the accounts department to allocate the payment to the account, only after the threat of posting the complaint on HelloPeter.com and on the internet.<br> <br> Today I discover that the domain was deregistered by Afrihost, and that I am totally without my domain. <br> <br> To say that I am distressed is an understatement!<br> <br> I find that Afrihost has become complacent and the sarcastic comments by the accounts department that IF THE ACCOUNT NUMBER HAD BEEN REFLECTED on the payment this would have facilitated the allocation of the payment. However, the account number is clearly displayed on the payment - this is not longer a joke. Their lack of service and professionalism is just too much to not comment on publicly.<br> <br> I am sure there are many others in the same situation - and you all have my sympathy as well.<br> <br> I am holding my breath to see if any one from Afrihost does anything to remedy the situation on an Urgent basis!