Disgusting Service ???

The service sucks. They debited my account with an installation fee and yet there was no installation. I called them and they said they were going to reverse the debit. The next thing they send me an email saying they will offset it on from my future billings. Who are they to tell me about my future when people are dying everyday? Are they God??? How do they know my future? Why didn't they think of taking the money in the future since they are so much in the future??? What gives them the right to decide who I pay when ??? I want my refund now!