Disgusting service

I had a server with Afrihost for many years. I had very little issues until April 2020. Little things kept going wrong and when I reported the problems all they could say "it's a self manageable server we cannot help you." But as I informed them time and time again, and again, and again that I cannot even access my server so how the hell can I manage it. It would take them sometimes 5 days before I was up and running again. In total this year I have not just lost approx. a months time due to downtime but also three investors.