Disgusting service!!!

Absolutely disgusting service. "Richard" in your account department seriously needs to learn something customer service because its seriously lacking. My monthly amount has changed and there's nothing that can sent to me as to why it has changed. When I press for when I agreed to this there's a well then I cant help you and the phone gets cut. I phone back. Request a manager to call and low and behold of course I didn't get a call. Im not happy.