Disgusting service

I am deeply disgusted by the level of responses we receive from afrihost staff on whatsapp. I was connected to a person called Sina K. I told her im waiting for my fibre since last year September and now Vumatel has just confirmed my complex is live and all thei person told me was that from their portal is not live so i have to wait some more. Is it difficult to get hold of Vumatel and let them know or find out whats happening ? NOooooo this person says to me they have done their part and Vumatel needs to do their part and i must wait.... We missed each other so much in this conversation because its like they were not reading at all...

Amongst other this this person has said, they even gave me a LOL as i got frustrated and angry...WOW! Only to find out at a later stage that this person is working from home so i was probably disturbing something. She refused to give me her surname and also refused to give her line managers details, just Told all she can give me now is that is ZayneB You guys need to find this person and teach them about customer service or better yet, cut your losses they dont know anything about customers...

I mean if i have to deal with such at inception, might as well not go ahead and look for another ISP.

So thanks to SinaK , this customer, and hopefully a lot others who will read this post, are moving on companies who can treat potential customers better.